1. Eligibility for Refund
Refunds are applicable only in the cases mentioned below:
- Payment deducted but the transaction could not be completed.
- Technical failure at our kiosk resulting in no output.
- Duplicate payment for the same transaction.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- You have received the printout or service as expected.
- Incorrect file uploaded by the user (e.g., wrong document, pages, format).
- Change of mind after the print job has been initiated.
- Issues due to improper use of the kiosk or instructions not followed.
3. Refund Process
If you believe you are eligible for a refund, please raise a request through:
- Our website support form
- Email us at support@printinsta.in
- Or call us at +91 9152321005
Please provide your transaction ID, date, time, kiosk location, and a brief description of the issue.
4. Refund Timeline
Once your request is verified and approved, the refund will be processed within 3-7 working days.
5. Payment Method for Refund
Refunds will be issued to the original payment method used at the time of transaction.
6. Failed Transactions
If your payment fails or is deducted without any service, the amount will be automatically refunded to your account within 3-7 working days.
If not received, please contact us.
7. Partial Refunds
Partial refunds are not applicable. Refunds will be processed for the full transaction amount only in eligible cases.
8. Contact Us
For any refund-related queries, reach out to us: